The Challenge
A Thai retail chain with 5 branches was managing inventory through Excel spreadsheets shared over LINE groups. Branch managers would manually update stock counts each morning, but the data was always hours behind reality. When a customer at Branch A asked if Branch C had a specific product, the answer was always a guess. Customer purchase history was fragmented — no branch knew what a customer had bought at another location.
The Solution
LYNXFUSE built a unified custom POS + CRM platform covering all 5 branches:
Custom POS System
Barcode scanning, payment integration (PromptPay, card, cash), receipt printing, and real-time inventory deduction at point of sale
Unified Inventory
Stock levels updated instantly across all branches when any transaction occurs anywhere in the chain
Customer 360° CRM
Every customer's full purchase history across all branches, contact info, and loyalty points in one profile
Cross-Branch Transfers
Request, approve, and track stock transfers between branches with full digital audit trail
Management Dashboard
Real-time sales by branch, product performance, and inventory health viewable from any device
Low-Stock Alerts
Automatic alerts when any product at any branch falls below minimum threshold