The Challenge
A B2B services company was receiving 150+ inquiries monthly through their website, LINE OA, and referrals — but 70% of these were from prospects who were either too early in their buying journey, had insufficient budgets, or were outside the company's target market. The sales team spent significant time qualifying leads manually through back-and-forth messages before realizing a prospect wasn't ready to buy.
High-value prospects — those with budget, timeline, and decision-making authority — were mixed in with unqualified inquiries and often waited too long for sales attention, causing lost deals.
The Solution
LYNXFUSE built an AI-powered lead qualification and automation system:
All inquiries from website, LINE OA, and email automatically captured and normalized into CRM
AI evaluates each lead on company size, budget indicators, timeline urgency, and intent signals — scores 1–100
AI chatbot on LINE OA asks qualifying questions naturally, extracts key decision factors
High-score leads (70+) immediately alerted to senior sales reps. Medium leads enter nurture sequences. Low leads receive educational content
Personalized follow-up sequences via LINE and email trigger automatically based on lead score and behavior
Full conversation history, qualification data, and next action auto-populated in CRM before sales rep takes over